7.     Support

7.1   Resources.

         7.1.1   General.

                      In Hexatech Engineering’s operation, the resources required are determined by the individual

                      manager in charge based on the forecast and workload in hand.  The individual

                      manager in charge ensures that resources are adequate for the current

                      operations.

         7.1.2    People.

                      In general, Hexatech Engineering’s top management (HR Department) ensures that all personnel

                      employed for performing M&E engineering and implementation work that can affect

                      project service quality are competent on the basis of proper education, training, skills

                      and experience.  The HR Manager (HRM) of Hexatech Engineering shall ensure the recruitment,

                      competence, training and awareness as per the requirements of ISO 9001 standards

                      are met.

                     >>>  HRA-PRO-02       Recruitment Procedure

                              HRA-REC-AFEF   Application for Employment Form

                              HRA-REC-EIC      Employee Induction Checklist

                              HRA-REC-ARF     Appointment Review Form

         7.1.3    Infrastructure.

                      HR Manager (HRM) is responsible for the upkeep of all office equipment including

                      the maintenance of Hexatech Engineering office photostat machine, airconditioning, etc.

                     >>>  AD-PRO-04            Office Equipment Maintenance Procedure

                              AD-REC-PMCOE   Preventive Maintenance Checklist - Office Equipment

         7.1.4    Environment for the operation of processes.

                       Hexatech Engineering has put in place the requirement to ensure all its facility maintenance

                       personnel and outsourced vendors complies with the health, safety and

                       environmental requirements imposed at its buildings during the course of duty.

                       >>>   OCS-PRO-03             Health, Safety & Environment Procedure

                                 OCS-REC-HSEAMC  Health, Safety & Environment Awareness Monitoring Chart

         7.1.5    Monitoring and measuring resources.

                      7.1.5.1   General.

                      7.1.5.2    Measurement traceability.

                      >>>   ENG-PRO-02             Control of Inspection, Monitoring & Measuring Equipment Procedure

                                ENG-REC-MIMTEL   Master Inspection, Measuring & Testing Equipment List

                                ENG-REC-MECTS      Master Equipment Calibration Tracking Schedule

                                ENG-REC-CMAS        Calibration Measuring Accuracy Standards

         7.1.6   Organizational knowledge.

                      Hexatech Engineering is committed to manage its Organization Knowledge in the below manner:

                      a)   Determine the knowledge required to operate our work processes.

                      b)   Ensure our products and services conform to customer requirements.

                      c)   Record and maintain our organizational knowledge and make it available as needed.

                      d)   Any changes in work processes carried out we shall consider our current

                            organizational knowledge and determine how we can gain additional or

                            updated knowledge if necessary for the changing needs.

                      >>>   OCS-PRO-02   Control of Organizational Knowledge Procedure

                                Annex K -        Organizational knowledge Monitoring Chart

7.2   Competence.

The manager in charge will determine the necessary competence for the people whose work can affect the service quality.  In Hexatech Engineering’s operations the following personnel can affect the quality of the product and service:

·          *  Engineering and installation technical personnel.

           *  Quality system administration personnel.

           *  Manager in charge, various services.

           *  Administration support personnel.

·          *  Outsourced vendor professional and technical personnel.

The engineering and installation personnel of Hexatech Engineering are all trained in-house and/or by skills learning institution and/or are qualified on the basis of education or past experience such as previous working experience in their respective building system trades. HR Manager (HRM) in consultation with the manager in charge shall determine training requirements necessary for all Hexatech Engineering personnel from time to time and during the annual performance appraisal. The training needs identified in the performance appraisal shall be summarized by HR Manager (HRM) and subsequently training plans and schedules are drawn subject to the approval of Managing Director (MD). Required trainings are then arranged by HRM.

Records of qualification, experience, training and effectiveness of trainings for all Hexatech Engineering personnel and management staff are maintained at HR Department of Hexatech Engineering and a copy to be held by HRM for reference purposes.  The effectiveness of the any training program for Hexatech Engineering personnel will be assessed by the manager in charge of the trainee with the use of a training evaluation form per trainee after minimum one (1) month from the date of the training and not more than twelve (12) month from date of the training.

                      >>> HRA-PRO-03        Awareness, Training & Competency Procedure

                              HRA-REC-PAR     Personnel Appraisal Report

                              HRA-REC-ECR     Employee Competency Report

                              HRA-REC-ECUP   Employee Competency Upgrading Plan

                              HRA-REC-ATP      Annual Training Plan

                              HRA-REC-ETEF    Employee Training Evaluation Form

                              HRA-REC-ETR      Employee Training Record

7.3    Awareness.

All managers in charge are to ensure that their respective personnel under their charge are aware of the relevance and importance of their activities and how they contribute to the achievement of the Quality Objectives. The respective managers in charge shall individually or coordinated by HR Manager (HRM) to conduct induction programs and on-the-job training (as required basis) to brief and orientate personnel on the job description and relevancy of quality objectives, contribution to effectiveness of quality management system, benefits of improved performance and implications of not conforming with the quality management system requirements.    

7.4    Communication.

Hexatech Engineering’s management has established the following formal channels for communication regarding the effectiveness of the quality management system:

   * Business development meetings chaired by Managing Director (MD) or appointed personnel

      (as required basis).

   * Project meetings chaired by Project Manager (PM) or appointed personnel (as required basis).

   * Other informal channels (as required basis) are also available like:

            ·   Internal communications meeting (at least once a year).

            ·   Management review meeting (at least once a year).

   >>>   AD-PRO-05        Management Meetings Procedure

             AD-REC-AL         Attendance List

             AD-REC-MOM   Minutes Of Meeting

7.5    Documented information.

          7.5.1   General.

                      This ISO Quality Management System (QMS) Website is established to address

                      all requirements of ISO 9001:2015 as follows:

                     *   The scope of the quality management system and its documented information

                           are described in the scope of certification.

                     The documented procedures required by ISO 9001:2015 as well as those

                      required by Hexatech Engineering are all referenced at the relevant sections of this

                      ISO QMS Website.

                     The interaction between the various processes of the QMS are described

                      in the operations process chart at:

                      >>>    Annex C - Hexatech Engineering Operations Process Chart

                      Hexatech Engineering’s ISO 9001:2015 QMS documented information are structured into three

                      levels with a master listing of documents and records comprises of the following:

                      Level 1

                        *   Quality management system requirements (QMS)

                     >>>   Annex I    - QMS Documented Information Structure

                               Annex J    - Master Documented Information & Retention List

          7.5.2   Creating and updating.

                      Documented information are established and maintained in this ISO QMS Website

                      to provide evidence of conformity to requirements and of the effective operation

                      of our quality management system. Documented information such as forms, reports,

                      checklist, instructions, etc. shall remain legible, readily identifiable and retrievable.

                      A documented procedure has been established to define the controls needed for

                      the identification, storage, protection, retrieval, retention time and disposition of

                      records.

                      The principle underlying the treatment of QMS documented information

                       is as follows:

                      *   Documented information (both documents and records) for retention are

                           defined in the Master Documented Information & Retention List.

                     *   At the end of the retention period, documented information are reviewed

                          and disposed/retained/archived for a further period as required. 

          7.5.3   Control of QMS documented information.

                      7.5.3.1   The QMS documented information shall be made available on the

                                      internet in the form of ISO QMS Website.  All managers and executives

                                      are allowed access to this ISO QMS Website. Back up softcopies of this

                                      Website shall be kept by ISO Executive (IE) in the form of Hard Disk Drive

                                      or Thumb Drive.

                      7.5.3.2   Hexatech Engineering shall control its online QMS documented information in the

                                      following manner:

                                     a)   approve documented information for adequacy prior to issue,

                                     b)   review and update as necessary and re-approve documented

                                            information,

                                     c)   ensure that changes and the current issue number, revision number,

                                           effective date status of documented information are identified,

                                     d)   ensure the relevant versions of applicable documented information

                                            are available at points of use,

                                     e)   ensure that documented information remain legible and readily 

                                            identifiable and stored in accordance to Hexatech Engineering filing system,

                                     f)    ensure that documented information of external origin are listed

                                            and their use controlled, and

                                     g)   prevent the unintended use of obsolete documented information,

                                           and to apply suitable identification to them if they are retained

                                           for any purpose.

>>>   8     Operation

          9     Performance Evaluation

         10    Improvement

                 Site Map

                 Abbreviations

         1-3  Scope, Normative References, Terms and Definitions

          4     Context of Organization

          5     Leadership

          6     Planning

          7     Support