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6 Planning 6.1 Actions to address risks and opportunities. 6.1.1 Hexatech Engineering’s quality management system was planned by the top managementto ensure that all operational activities are included and the inter-phases between the different processes are established. In doing so, steps will be taken to spearhead the establishment of the Quality Management System (QMS) with emphasis of addressing risks and opportunities in order to achieve its intended results, improvement and prevention of undesired effects. Key tasks were assigned to personnel with clearly defined responsibilities to meet quality objectives and ensure customer satisfaction at all time.
6.1.2 There will be well defined supporting procedure to address the issue of risks and opportunities in all activities and processes that moves towards avoidance of undesired results.
>>> OCS-PRO-01 Risk Management Procedure OCS-REC-ROAF Risk & Opportunities Assessment Form
Hexatech Engineering's approved risk assessment forms are as follows: >>> Risk assessment form for: (1) Tender, Contract, Pre Project, Project & Post Project Implementation. (2) Quality system administration process. (3) Office administration support. (4) Customer relationship management.
6.2 Quality objectives and planning to achieve them.
6.2.1 A number of quality objectives to ensure efficiency of its project management.
Hexatech Engineering’s overall quality objectives are illustrated in: >>> Annex H - Hexatech Engineering Quality Objectives. 6.2.2 The quality objectives were established similarly after a series of brainstorming sessions. These objectives are measured and shall be reviewed on a continual basis. Whenever changes to the quality management system and objectives are initiated, Hexatech Engineering’s management will ensure that the integrity of the quality management system in achieving such objectives are maintained. 6.3 Planning of changes. Any changes to the quality management system are reviewed by the ISO Manager (IM) and as necessary may be put forward for discussion by the management team before the changes are approved and implemented. Changes made to the QMS documented information shall be in compliance to the following procedures: >>> QSA-PRO-01 Control of QMS Documented Information Procedure
>>> Site Map 1-3 Scope, Normative References, Terms and Definitions 6 Planning
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