10  Improvement

10.1   General.

           Hexatech Engineering strongly believes that if it wants to remain efficient in the provision of building

           facility maintenance, it must continually improve every aspect of its operations.  With

           this philosophy in mind, BSD's management team seriously endeavors to continually

           improve the effectiveness of its quality management system through the use of quality

           policy, quality objectives, audit results, analysis of data, corrective actions as well as

           management review.

10.2   Non-Conformance (including Customer Compliants) and corrective action.

           10.2.1   Hexatech Engineering will initiate corrective actions to eliminate the cause or causes of

                          non-conformities detected and those complaints raised by customers

                          in order to prevent recurrence.  Corrective actions taken will be appropriate

                          to the effects of the non-conformities encountered.

           10.2.2   All non-conformances and complaints raised shall be retained as evidence

                         for further review and lesson learned.

            >>>    QSA-PRO-03       Corrective Action Procedure

                       QSA-REC-NCRL  Non Conformance Report (NCR) Log

                       QSA-REC-NCR    Non Conformance Report (NCR)

            >>>    QSA-PRO-03       Customer Complaints Procedure

                       QSA-REC-CCFL   Customer Complaints Form (CCF) Log

                       QSA-REC-CCF     Customer Complaints Form

10.3   Continual improvement.

           Continual improvement is initiated though things are proceeding well to raise

           performance levels.  Quality policy, quality objectives, audit results, analysis of

           data, corrective actions, and management review are means by which we initiate

           continual improvement.

           >>>     Annex M -  Hexatech Engineering ISO9001:2015 Annual Activity Time Chart

                       Annex O -   Analysis Of Data Report

           Reports:

           >>>     QSA-REC-IAATC  Hexatech Engineering ISO9001:2015 Annual Activity Time Chart - 2017

                       QSA-REC-AODR  Analysis Of Data Report - 2017

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                 Abbreviations

         1-3  Scope, Normative References, Terms and Definitions

          4     Context of Organization

          5     Leadership

          6     Planning

          7     Support

          8     Operation

          9     Performance Evaluation

        10    Improvement