|
No. |
ISO 9001:2015 Clause & Measurement |
Dept |
Analysis
Method |
Done |
|
|
8.4 a) Customer Satisfaction |
|
|
|
|
1 |
Customer Complaints per month |
IM |
Data Table |
Yes |
|
2 |
Customer Satisfaction Assessment Rating Score
per year |
IM |
Data Table |
Yes |
|
|
8.4 b) Product Conformity |
|
|
|
|
3 |
Non-Conformance Report (NCR) per month |
IM |
Data Table |
Yes |
|
4 |
Number of Defects per Type of Works per year. |
PM |
Data Table |
Yes |
|
|
8.4 c) Process Characteristics |
|
|
|
|
5 |
Cost Variance Between Budget & Actual
Production Cost per year |
MD |
Data Table |
Yes |
|
6 |
Number of NCR issued during IQA per
Department. |
IM |
Data Table |
Yes |
|
|
8.4. d) Vendor Performance |
|
|
|
|
7 |
Supplier Assessment Rating Score according to
Performance Criteria per year |
CM |
Data Table |
Yes |
|
8 |
Contractor Assessment Rating Score according
to Performance Criteria per year |
CM |
Data Table |
Yes |
