|
[1] |
ISO 9004, Managing
for the sustained success of an organization — A quality
management approach |
|
[2] |
ISO 10001, Quality
management — Customer satisfaction — Guidelines for codes of
conduct for organizations |
|
[3] |
ISO 10002, Quality
management — Customer satisfaction — Guidelines for
complaints handling in organizations |
|
[4] |
ISO 10003, Quality
management — Customer satisfaction — Guidelines for dispute
resolution external to organizations |
|
[5] |
ISO 10004, Quality
management — Customer satisfaction — Guidelines for
monitoring and measuring |
|
[6] |
ISO 10005, Quality
management systems — Guidelines for quality plans |
|
[7] |
ISO 10006, Quality
management systems — Guidelines for quality management in
projects |
|
[8] |
ISO 10007, Quality
management systems — Guidelines for configuration management |
|
[9] |
ISO 10008, Quality
management — Customer satisfaction — Guidelines for
business-to-consumer electronic commerce transactions |
|
[10] |
ISO 10012, Measurement
management systems — Requirements for measurement processes
and measuring equipment |
|
[11] |
ISO/TR 10013, Guidelines
for quality management system documentation |
|
[12] |
ISO 10014, Quality
management — Guidelines for realizing financial and economic
benefits |
|
[13] |
ISO 10015, Quality
management — Guidelines for training |
|
[14] |
ISO/TR 10017, Guidance
on statistical techniques for ISO 9001:2000 |
|
[15] |
ISO 10018, Quality
management — Guidelines on people involvement and competence |
|
[16] |
ISO 10019, Guidelines
for the selection of quality management system consultants
and use of their services |
|
[17] |
ISO 14001, Environmental
management systems — Requirements with guidance for use |
|
[18] |
ISO 19011, Guidelines
for auditing management systems |
|
[19] |
ISO 31000, Risk
management — Principles and guidelines |
|
[20] |
ISO 37500, Guidance
on outsourcing |
|
[21] |
ISO/IEC 90003, Software
engineering — Guidelines for the application of ISO
9001:2008 to computer software |
|
[22] |
IEC 60300-1, Dependability
management — Part 1: Guidance for management and application |
|
[23] |
IEC 61160, Design review |
|
[24] |
Quality management principles, ISO1 |
|
[25] |
Selection and use of the ISO 9000 family of standards, ISO1) |
|
[26] |
ISO 9001 for Small Businesses — What to do, ISO1) |
|
[27] |
Integrated use of management system standards, ISO1) |
|
[28] |
www.iso.org/tc176/sc02/public |
|
[29] |
www.iso.org/tc176/ISO9001AuditingPracticesGroup |