|
No. |
ISO 9001:2015
Clause & Measurement |
Dept |
Analysis Method |
|
8.4 a) Customer Satisfaction |
|
1 |
Customer Complaints per month |
IM |
Bar Chart |
|
2 |
Customer Satisfaction Assessment Rating
Score per year |
IM |
Bar Chart |
|
8.4 b) Product Conformity |
|
3 |
Non-Conformance Report (NCR) per month |
IM |
Bar Chart |
|
4 |
Number of Defects per Type of Works per
year. |
PM |
Bar Chart |
|
8.4 c) Process Characteristics |
|
5 |
Cost Variance Between Budget & Actual
Production Cost per year |
MD |
Table |
|
6 |
Number of NCR issued during IQA per
Department. |
IM |
Bar Chart |
|
8.4. d) Vendor Performance |
|
7 |
Supplier Assessment Rating Score
according to Performance Criteria per year |
CM |
Table |
|
8 |
Contractor Assessment Rating Score
according to Performance Criteria per year |
CM |
Table |
